Legal
Last updated: Mar 3, 2026
These Terms of Use ("Terms") govern your use of Bloodwork.app ("Bloodwork.app," "we," "our," or "us") and our website, platform, mobile applications, and related products and services (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree, you must discontinue use immediately.
These Terms apply globally to all users, with primary compliance aligned to United States consumer and commercial law.
To use the Services, you must:
By using the Services, you represent and warrant that you meet these requirements.
Bloodwork.app provides:
Bloodwork.app does NOT provide medical diagnosis, treatment, or professional healthcare services.
All recommendations are for informational and educational purposes only.
Some product recommendations surfaced through the Services may be subject to affiliate arrangements under which Bloodwork earns a commission or fee if you make a purchase. Affiliate and commercial relationships do not influence the AI recommendation logic — products are recommended based on your biomarker results and clinical guidelines. For full details, see our Editorial Standards.
Bloodwork.app is not a medical provider, and the Services:
Always consult a qualified healthcare professional before making health decisions or interpreting lab results.
If you experience a medical emergency, call your local emergency number immediately.
FDA regulatory status: Bloodwork's AI-generated content and action plans are not FDA-cleared or FDA-approved medical devices. They are not intended to constitute clinical decision support that drives, or replaces, a clinical decision. No regulatory approval as a Software as a Medical Device (SaMD) has been sought or obtained. The Services are provided solely as consumer wellness and educational tools.
How our AI works: For a full explanation of how our AI models are trained, what clinical sources they use, what data inputs feed into them, and the limitations of AI-generated outputs, see our Editorial Standards. For details on how your personal health data is used in AI analysis, see our Health Data Privacy Notice (Section 3H).
To access certain features, you must create an account.
You agree to:
You are responsible for all activity that occurs under your account.
We may suspend or terminate your account for violations of these Terms.
The Services allow you to submit health data on behalf of another person ("Data Subject") where you have a legitimate relationship authorizing you to do so — for example, as a parent or legal guardian of a minor, or as a designated carer or legal representative for an adult who has granted you authority.
By submitting a third party's health data, you represent and warrant that:
You accept full legal responsibility for the submission of a third party's health data through your account. Bloodwork processes such data solely to provide the Services you request, in accordance with our Health Data Privacy Notice and Privacy Policy.
Minor children: If you are submitting data for a child under 18, you represent that you are the child's parent or legal guardian. Bloodwork does not knowingly collect health data from minors except through a verified proxy submission made by a parent or guardian.
Withdrawal of proxy authorization: If the Data Subject or their legal representative wishes to withdraw consent for their data to be held or processed by Bloodwork, please contact privacy@bloodwork.app. We will action the request in accordance with our data retention and deletion procedures.
You agree to indemnify Bloodwork against any claims, liability, or losses arising from an unauthorized or misrepresented proxy submission made through your account.
User Content includes:
You grant Bloodwork.app a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, modify, and analyze User Content for the purpose of providing and improving the Services, including generating personalized insights and action plans based on your data.
Bloodwork may use aggregated, de-identified data derived from User Content to develop, train, evaluate, and improve its AI models and analytical systems. Such data will not contain any information that could reasonably identify you. We do not use individually identifiable health data to train AI models. You may opt out of having your anonymized data included in AI model training at any time by contacting privacy@bloodwork.app with the subject line "AI Training Opt-Out." This will not affect your access to the Services.
Where you have separately consented to marketing communications, we may also use non-sensitive account information (such as your email address and general health goals) to send personalized recommendations. We will not use your detailed health data or sensitive information (such as specific diagnoses, medications, or lab values) to profile you for third-party advertising.
You represent that you own or have permission to upload the content you submit.
Bloodwork.app may offer:
By purchasing a subscription, you agree to:
Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. You will be notified of upcoming renewals and any price changes in advance.
California residents: Pursuant to California's Automatic Renewal Law (Business & Professions Code § 17600 et seq.), your subscription will automatically renew as described above. You may cancel at any time using the methods below. A confirmation of your cancellation will be sent to your account email address.
You may cancel your subscription at any time using any of the following methods:
Cancellation takes effect at the end of your current billing period. You will retain access to paid features until then. Cancellation stops future charges but does not issue refunds for past payments, except where required by law.
Refund eligibility is determined by applicable law.
Bloodwork.app generally does not offer refunds for partial billing periods.
Payments are handled by secure PCI-compliant third-party providers.
If you are located in the European Union or United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days without giving any reason. However, by requesting immediate access to the digital Services upon purchase, you acknowledge that performance of the Services has commenced at your request, and that your right of withdrawal may be lost once the Services have been fully performed or substantially commenced. If you wish to exercise a right of withdrawal before performance has commenced, please contact legal@bloodwork.app promptly after purchase.
You agree NOT to:
We may investigate violations and take action, including suspension or legal enforcement.
All materials on the Services, including:
are owned by Bloodwork.app or its licensors.
You receive a limited, non-exclusive, revocable, personal license to use the Services.
You may not copy, reproduce, distribute, modify, or create derivative works without explicit written permission.
The Services may link to or integrate with:
We are not responsible for:
You are solely responsible for reviewing third-party terms and privacy policies.
The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
We do not warrant that:
You use the Services at your own risk.
To the fullest extent permitted by law:
These limitations apply even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Bloodwork.app and its employees, officers, partners, and affiliates from any claims arising from:
By creating an account and providing your email address, you consent to receive electronic communications from Bloodwork, including:
You may opt out of non-essential communications (such as health recommendations and promotional content) at any time by clicking "Unsubscribe" in any such email or by contacting us at privacy@bloodwork.app.
You may not opt out of communications that are necessary for the administration of your account — such as billing notifications, security alerts, and material updates to these Terms — without terminating your account.
We may suspend or terminate your access to the Services at any time, with or without notice, for violating these Terms or for any other reason.
Upon termination:
Sections that logically survive termination (e.g., liability limits, intellectual property) will remain in effect.
PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.
Except as set out in Section F below, you and Bloodwork agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") — including the determination of the scope or applicability of this arbitration agreement — will be resolved by binding individual arbitration, rather than in court. This agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.).
Before initiating arbitration, both parties agree to attempt good-faith informal resolution for 60 days. You must send a written Notice of Dispute to legal@bloodwork.app describing the nature and basis of the dispute and the relief sought. Bloodwork will send its Notice of Dispute to the email address associated with your account. If the dispute is not resolved within 60 days of receipt of the Notice of Dispute, either party may initiate arbitration.
Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at www.adr.org), as modified by this section. The arbitrator shall have authority to award any remedy available in a court of law on an individual basis. Unless the parties agree otherwise, arbitration shall be conducted in Delaware or by video conference.
Bloodwork will pay all AAA filing, administration, and arbitrator fees for any arbitration that it initiates. For arbitration you initiate, AAA's fee schedule will apply, subject to any fee waiver available under the AAA Consumer Arbitration Rules.
YOU AND BLOODWORK EACH AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.
If a court determines that this Class Action Waiver is unenforceable as to a particular claim, that claim must be litigated in court, but all other Disputes remain subject to arbitration under this section.
If 25 or more substantially similar arbitration demands are filed against Bloodwork with the assistance of the same law firm or organization, the parties agree that AAA will administer them in batches of no more than 100 demands per batch, with one arbitrator and one set of administrative fees per batch, to promote efficiency of resolution.
This arbitration agreement does not apply to:
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@bloodwork.app with the subject line "Arbitration Opt-Out," your full name, and your account email address. If you opt out, disputes will be resolved in the courts set forth in Section 16 (Governing Law) below.
This arbitration agreement survives termination or expiration of these Terms and your relationship with Bloodwork.
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. Disputes will generally be resolved in courts located in Delaware.
Consumer protection exception: Nothing in these Terms limits the statutory rights of users who are consumers under the applicable mandatory laws of their country of residence. Users in the European Union, United Kingdom, or other jurisdictions with mandatory consumer protection laws retain the right to bring claims before the courts of their country of residence and to rely on local consumer protection statutes, regardless of the choice-of-law and jurisdiction provisions above.
If any provision of these Terms is found unenforceable in a particular jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed, while the remaining Terms continue in full force.
We may update these Terms periodically.
Material updates may be communicated via email or in-app notification.
Continued use of the Services constitutes acceptance of the updated Terms.
For questions about these Terms or to submit a Notice of Dispute:
Bloodwork – Legal Department
legal@bloodwork.appCalifornia residents: To opt out of the sale or sharing of your personal information under the California Consumer Privacy Act (CCPA), or to exercise any other California privacy rights, contact us at privacy@bloodwork.app with the subject line "CCPA Privacy Request."